Return Exchange Policy

Shoptora.pk Returns Policy, We accept refunds and exchanges.

Returns

Our policy lasts 2 days. If 2 days have gone by since your buying, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your product should be unused and in the same condition that you received it. It requirement also be in the original packaging. To complete your return we need a receiving or proof of buying.

Product with understandable signs of use

Any Product not in its original condition is scratched or missing parts for reasons not due to our mistake.

Any item that is returned more than 5 days after delivery

Refunds

Once your return is received and reviewed, we will send you an electronic mail to notify you that we have received your returned product. We will also notify you of the approval or denial of your refund.

If you are approved, then your refund will be managed within a certain amount of days.

Late or missing refunds

If you have not received a repayment yet, first check your bank account again. it may take some time before your refund is officially sent. Next contact your bank. There is frequently some processing time before a refund is sent. If you’ve done all of this and you still have not received your refund yet, please contact us at info@shoptora.pk

Sale items

Only regular price products may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only change items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shoptora.pk

By Mistake or Misunderstanding

If you receive spoiled or wrong product which you didn’t order so we will allow the shipping cost and we will change it for you.

You will be answerable for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be taken from your refund.

Conditional on where you live, the time it may take for your exchanged product to reach you.

WhatsApp chat